Frequently Asked Questions

• I got my order, but my stones look different, why? Please keep in mind that all of our items are hand made and no two are exactly alike. The piece that you purchase may not have these exact stones, but will still have the same type of stones. If you would like to personally choose your stones, please contact our custom concierge at info@jwcooper.com
• What is the difference between a stationary bar and a hinge? Over time, the backs of our buckles have changed. Most vintage piece and our ranchwear pieces automatically come with a stationary bale/bar where the belt attaches to the buckle. It is a single piece of silver that is shaped in a wide U. If you wear a smaller belt than what the bar is made for, your belt could dip down on one side due to the extra space on the bar. A hinge moves and has a self leveling nub so that doesn't happen. You can order a buckle for a 1.5" belt and you can still wear your 1.25" belts also.  

• Do you carry gift cards? Yes! We would love to help you gift the gift of JW Cooper. We have certificates that we can mail you, or a gift card code that is emailed to you. If you purchased your gift card on discount, no more discounts can be applied on your purchase. No refunds on gift cards/certificates.   

•  I placed my order a week ago, but still don't have it. Where is it? Each piece is hand crafted and most are made to order. We do our very best to get every order out as soon as possible, but sometimes delays come up. If you are in need of a rush, please let us know when ordering so we can accommodate your timeline. 775-379-5969

• My belt that I ordered doesn't fit, can I exchange it? Absolutely! We would hate for you not to be able to wear your purchase! We ask that you pay the return shipping, then we will exchange it once for free. After that 2nd shipment from us, we will have to ask that you pay shipping both ways. HOWEVER, If your belt has a custom inscription, initials, or anything else custom, it would be a case by case basis.

• When will my belt arrive? Belts not in inventory can take anywhere from 2-8 weeks to come in... If this is going to happen to you, we will contact you to see if that is alright or if you want to exchange for a different belt in stock 

• How do I clean my pieces? You may use jewelry polishing cloths but please refrain from using harsh chemicals. It is natural over time for your metal pieces to tarnish and change color. If you would like to have them polished, you may send them back to us with $20 for return shipping and we will polish it for you. Please put your name, address, and contact number in the package when doing this so we may contact you if we have any questions before we proceed. Please contact us for the address.
• What materials are used at JW Cooper? We generally only use Sterling silver, 14k and 18k golds, and Platinum. Our pieces have stamps on the back with our name, as well as materials used in your piece. We do not work with brass, bronze, nickel, German Silver, or Comstock Silver anymore.  

• Do you buy back pieces? We DO NOT purchase back anything back. We also do not purchase gold, silver, stones, or leather goods from anyone but our current suppliers. 
•  Do you produce everything in the USA? Everything by B.G. Mudd, Comstock Heritage, and Jeff Deegan Designs are all produced in the United States. All belts also come from the United States. Everything is shipped from our location in Nevada.